HR Department-Friend or Foe

What is Human Resource Management? HRM or Human resource management is the practice to manage employees and fulfil organizational requirements. Human resource management is an approach to meet one’s requirements and motivate them to perform at their best...The prime function of HRM is to fulfil staff needs and employee experience. - Pocket HRMS As someone who has…

Customer Service vs Customer Experience

customer service vs customer experience

Is there really a difference between customer service vs customer experience? Short answer is YES. Most definitely. Primarily, customer service is part of the customer experience. They aren't mutually exclusive. Service is part of the package that the customer experience affords. But you can't have an elevated customer experience without customer service. The Difference between…