The Rendezvous Customer Service Training Workshop


Running a business without structure is never wise and that includes your customer service plan of action. But before we get into training the staff. I like to focus on three main areas. The Company Culture, Employee Engagement and Customer Retention Plan. This customer Service Training workshop will focus on the three pillars and the fourth is the training itself. Having a high staff turnover comes from employees feeling devalued, unappreciated and uninvolved. In my program, Engage 360 customer service training we will work on designing a culture that suits your brand characteristics and traits, such as being team oriented and compassionate. Once we cover the culture we will look at how engaged your staff in, such as, succession planning, employee incentives and benefits. Then, with those bases covered will work on a customer retention plan and finally we will conduct or 3 hour training.

Your staff will be a major factor in your business. Why not invest in them? If you want your business to grow, invest in your employees. “Train people well enough to leave, treat them well enough that they won’t want to’ – Richard Branson. Your employees are your greatest asset, let us help you nurture them.

Does this sound like your staff?

Do you have employees that seem demotivated and are doing the bare minimum? Do they steal time from the company to do personal errands? Are they coming in late and leaving earlier? Do they have an unprofessional attitude at work that passes on to your customers and then eats away at your sales?

If these are some of the problems you are facing with your employees let me help you to identify your weak points. Wether it be, your company culture or your lack of adequate employee engagement strategies or are you hiring the wrong fit? or maybe they just need some training.

Together we will explore the Four Pillars of my training workshop. The Company Culture, Employee Engagement Strategies, Customer Retention Plan and Training.


Packages

Passages Couvert Training Package

Rue de Rivoli Training Package

Champs Elsyeés Training Package

Passages Couvert Training Package
JA$45,000
  • Team of 2-5 employees
  • Free 30 minute needs analysis discovery call
  • Free customer service mystery shopper audit
  • Two hour breakdown strategy session to discuss the three pillars
  • One 3 hour training session
Rue de Rivoli Training
Package
JA$80,000
  • Team of 5-10
  • Free Group Training Shot with 11×14 print
  • Free 30 minute needs analysis discovery call
  • Free customer service mystery shopper audit
  • Two hour breakdown strategy session to discuss the three pillars
  • Two 3 hour training sessions
Champs-Elyseés Training Package
JA$130,000
  • Team of 10-20
  • Free Group Training Shot 11×14 print,
  • Plus Individual Headshots
  • Free 30 minute needs analysis discovery call
  • Free customer service mystery shopper audit
  • Two hour breakdown strategy session to discuss the three pillars
  • 4 3 hour training sessions

After the Training program, Walk away with;

A more cohesive team that feels valued knowing they have a structured understanding of the companies profile. A blueprint for hiring the right employees that fit your objectives. When your team sees the vision clearly outlined and feel they are valued, they will be inclined to do more.

  • A more engaged staff
  • Staff that is more productive
  • Increased staff loyalty
  • A customer centric business so that your customers leave feeling valued and make return sales
  • A more defined customer culture so that you can make staff assessment and make the right hire

‘TRAIN PEOPLE WELL ENOUGH TO LEAVE, TREAT THEM WELL ENOUGH THAT THEY WON’T WANT TO’

Richard Branson

About Me

I’m Terri, a fun loving mom of two active boys. Five years ago I left my corporate job as a supervisor of a team of 30-40, where I would be in charge of recruiting, hiring, training and releasing. I became a wife and mom and have since decided that the 9-5 was not my calling. I now work in my own business helping small businesses train their staff to deliver an elevated customer experience. Ohhh and one more thing. I absolutely love seeing the transformation in my client’s businesses.

I want to help you connect with your employees more, so that they feel valued and therefore feel more inclined to give more at work. So go ahead and grab my free PDF –How to Get Your Employees to do More For Free. If you have any questions feel free to reach out to me and let’s chat.